bufgucci Returns & Refund Policy
Items eligible for returns:
Any item purchased from bufgucci.com ("the Boutique") may be returned within 7 calendar days for a full refund of the item purchase amount (original shipping costs are not refundable when the buyer initiates an order cancellation/return goods request).
The deadline for canceling an order/requesting a return is 7 calendar days from the carrier-confirmed delivery date.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement of your intent to return the item by e-mail to bufgucci@aol.com.
We will reimburse you no later than 2 business days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for returns:
The item description meets the requirements stated above for product eligible for return
The buyer has notified the Boutique within 7 calendar days of the item's original delivery confirmation date that they are intending to return of the item for a refund
The Boutique has notified the buyer of receipt/acceptance of the return goods e-mail request
The buyer has transferred possession of the return product to the shipping carrier within 7 calendar days of the Boutique's acknowledgement to the buyer that the request for return/refund has been received/accepted
The buyer pays all costs involved to safely package and return the product to the Boutique within the allowed timeframe
The returned item is received by the Boutique in the same condition as what was sent out to the buyer at time of purchase, including return of undamaged factory packaging, certifications and product tags
The following goods cannot be returned:
Items while in the custody of the buyer that have incurred damage or show additional signs of use or handling that modify the condition of the item from its original condition (product listing and associated photographs will be utilized to confirm original product condition for returned goods).
We reserve the right to refuse returns for any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:
bufgucci Resale Boutique, 1851 Jonquil Circle, Rockford, IL 61107
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail bufgucci@aol.com