STORE POLICIES
PRODUCT CONDITION DETAILS
As you browse our product offerings, please keep in mind that we are a resale specialty boutique. While we have some limited "new" product purchased directly from the North American Bear Company, the majority of our product is not new (pre-owned) and is offered here for resale. NABCO purchased items are identified in the product listing as "NEW" and these items are in unused, mint condition. Pre-owned items, which may include packaged outfits and boxed bears, are identified as "pre-owned" in the product listings and are offered here as found; some of this factory packaging may show signs of storage and/or shelf wear (these conditions will be visible in product photographs).
We are very selective when sourcing our product offerings and stock only clean and odor free product for resale. Some expected signs of light use for pre-owned or displayed bears may include clothing marks on the bear's fur and minor pilling or pitting of felt paws. Occasionally, displayed bears will incur fur discoloration or sun fade; in these cases, we will clearly disclose the condition on the product listing. Any notable condition issues will be documented in the product photos and/or specifically mentioned in the product description.
Each inventory item is photographed and listed as a unique product offering; this ensures that the product you are viewing will be the exact item you receive at time of purchase.
A couple of additional points to note; even old store stock products may occasionally show minor condition issues due to age and the breakdown of source materials used in manufacture. While not prevalent, some typical examples for Muffy product include brittle or failing elastic and rubber bands (used in outfits, ear bows, and hangtags), modeling, fading, and other discoloration of plastic shoes, and cracking/crazing/flecking of pleather and similar materials used in some of the outfit collections.
To ensure a satisfactory shopping experience, we ask that you keep all this in mind as you are making your purchase selections; kindly take note of any visible condition issues shown in listing photos and/or condition comments added to the product description.
REFUND AND RETURN POLICY
In the rare event your item is received damaged or lost in transit, please notify us immediately so that we can work with you to file an insurance claim with the carrier and issue you a speedy refund.
As a family owned and operated small business boutique, our goal is for our customers to be 100% satisfied with their purchase. We strive to be transparent in our listing process and ask that you take care to read the item descriptions carefully and examine product photographs to ensure your purchase expectations are in line with the products offered for sale. If you have any questions or would like more information about a store item, please contact us before finalizing your purchase selections.
SHIPPING POLICY
Featured products are stocked and ready for shipment. Orders are processed for shipment next business day, following receipt of payment; weekend purchases ship on Monday (with the exception of major holidays).
Product prices do not include shipping costs. Purchased products will ship USPS Ground Advantage throughout the 50 United States for a flat shipping/packaging fee of $5.90 per order (all products combined into one order will ship for this fee). Ground Advantage shipments typically deliver within 5 business days of confirmation of order shipment.
We also offer Priority Mail shipments for a flat shipping/packaging fee of $11.90 per order (all products combined into one order will ship for this fee). Priority mail packages typically deliver within 3 business days of confirmation of order shipment.
Shipping fees will be added to your invoice at time of checkout and you will receive a confirming e-mail with package tracking details when your purchase has shipped.
Currently, we do not ship outside of the 50 United States.
STATE SALES TAX
Shipments delivered within the State of ILLINOIS will be charged a 6.25% sales tax at time of invoice.
We do not collect any sales tax on shipments delivered outside of Illinois; these buyers are responsible for reporting/remitting any/all state and local sales tax due within their state/township/city of residence directly to that taxing authority.
USE OF PERSONAL INFORMATION POLICY
We keep only that information necessary to maintain accurate business records, facilitate the shipment of purchased product (name, delivery address, payment method), and to respond to customer inquiry (name, e-mail, phone number). We do not share, disseminate, or sell any personal information collected during the communication or invoicing processes to any third party. Outside of a customer request to join the boutique newsletter or mailing list, we do not use collected information for store marketing campaigns. Store subscription elections may be cancelled at anytime by sending a cancellation request to bufgucci@aol.com.
Note that our 3rd party payment processing partners have their own information and use policies; please refer to links provided at checkout for more details.